FAQ

How fast will my Noble Nacre treasures arrive? We offer three secure shipping speeds across the USA to ensure your jewelry arrives safely at your doorstep:

  • Express Shipping: $20 (3-6 business days) – For when you need that perfect touch of shine for an upcoming event.

  • Standard Shipping: $10 (7-14 business days)

  • Free Standard Shipping: $0 (7-14 business days) – Automatically applied to qualifying orders.

When will my order ship? All orders are processed, carefully quality-checked, and packed within 1-2 business days. You will receive an email confirmation with a tracking number as soon as your package is on its way.

Is the package secure and discreet? Absolutely. Your security is our priority. Every Noble Nacre order is shipped in secure, padded outer packaging to protect your delicate jewelry from damage during transit.

MATERIALS & JEWELRY CARE

Are your pieces hypoallergenic? Yes. All our jewelry is crafted using skin-safe materials. We are 100% nickel-free and lead-free, making our pieces comfortable for even the most sensitive skin.

How do I clean and maintain my xà cừ (mother-of-pearl) jewelry? Nacre is a natural, organic material that loves gentle care. To maintain its luminous glow:

  • Keep it away from harsh chemicals, perfumes, and hairsprays.

  • Remove your jewelry before swimming, showering, or intense workouts.

  • Wipe gently with a soft, dry microfiber cloth after wearing, and store it in your Noble Nacre pouch.

RETURNS & EXCHANGES

What is your return policy? We want you to be absolutely enchanted by your purchase. If a piece isn't the perfect fit for your style journey, we accept returns of unworn items in their original packaging and jewelry box within 30 days of delivery.

What if my item arrives damaged? We hold our craftsmanship to the highest standards. In the rare event that an item arrives defective, please contact us at info@noblenacre.myshopify.com with a photo within 48 hours, and we will arrange a replacement immediately at no cost to you.